Privacy Policy

1. Overview

InfinityOmnia ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website infinityomnia.com, use our services, or interact with our platform.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, job title
• Account Information: Username, password, profile information, preferences
• Billing Information: Payment details, billing address, subscription information
• Communication Data: Messages, support tickets, feedback, survey responses
• Professional Information: Industry, company size, role, operational requirements

Technical Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Log Data: Server logs, error reports, performance metrics
• Location Data: General geographic location based on IP address

Operational Data

• Service Data: Incident reports, asset information, maintenance records
• IoT Data: Sensor readings, device status, performance metrics
• Analytics Data: Dashboard configurations, report preferences, KPI settings
• Integration Data: Third-party system connections, API usage
• Camera / Media Data: Photos, videos, QR code scans, barcode scans, and other media captured or uploaded as incident evidence or operational records

3. How We Use Information

We use the collected information for the following purposes:

4. AI & Automation

AI is used for advisory purposes only (incident classification, workflow recommendations, predictive maintenance). Final operational decisions remain with enterprise users.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services, such as cloud hosting, payment processing, and analytics.
• Enterprise Administrators: Authorized enterprise administrators who manage organizational accounts and services.
• Business Partners: Authorized partners who help deliver integrated solutions, with your explicit consent.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, with appropriate notice.

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit and at rest using industry-standard protocols.
• Access Control: Multi-factor authentication and role-based access controls.
• Monitoring: 24/7 security monitoring and incident response procedures.

Important: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality, authentication, and security.
• Performance Cookies: Help us understand how visitors interact with our website to improve performance.
• Functional Cookies: Remember your preferences and provide enhanced, personalized features.

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

8. Your Rights and Choices

You have the following rights regarding your personal information:

To exercise these rights, please contact us at privacy@infinityomnia.com. Responses are provided within 30 days of receiving your request.

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Duration of account + 3 years
• Operational Data: 7 years (compliance requirements)
• Support Communications: 3 years after resolution
• Marketing Data: Until consent is withdrawn

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including in secure cloud environments across multiple jurisdictions. We ensure appropriate safeguards are in place in accordance with applicable privacy and data protection laws, including:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions for countries with equivalent protection
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

11. Children's Privacy

Our services, including InfinityOmnia, are not intended for children under the age of 16, and we do not knowingly collect personal information from them. If we become aware that such information has been collected, it will be promptly deleted. Parents or guardians who believe that a child has provided personal information should contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Users will be notified of material changes by:

• Posting the updated policy on the website
• Sending email notifications to registered users
• Displaying prominent notices on the platform
• Providing in-app notifications for significant changes

Your continued use of the services after changes indicates acceptance of the updated Privacy Policy.