Terms of Service

1. Acceptance of Terms

By accessing or using InfinityOmnia services, including InfinityCore, you agree to be bound by these Terms of Service ("Terms"). Use of our services implies your acceptance of these Terms. If you do not agree to these Terms, you may not access or use our services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Wisebound Technology and Consulting Private Limited, operating the InfinityOmnia platform ("Company," "we," "us," or "our").

2. Service Description

InfinityOmnia provides a comprehensive operations management platform that includes:

• InfinityCore: Service desk and help desk management
• InfinityAware: Incident and operations management
• InfinityAIQ: IoT, project management, and asset intelligence
• InfinityCXO: Executive dashboards and analytics

Our services are provided on a Software-as-a-Service (SaaS) basis, accessible through web browsers and mobile applications. The platform includes enterprise-grade features such as service desk management, incident management, IoT integrations, dashboards, compliance systems, automation, and advanced analytics.

3. User Accounts

To access our services, you must create an account and provide accurate, complete, and current information. Accounts are intended for authorized business use only, and users must not engage in any malicious, fraudulent, or unauthorized activity while using the platform.

Account Security

• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorized use of your account.
• Use strong passwords and enable two-factor authentication.
• You are liable for all activities that occur under your account.

Account Information

• You agree to provide accurate and complete information during registration and to keep this information up to date.
• We reserve the right to suspend or terminate accounts that provide false, inaccurate, incomplete, or misleading information.

4. Acceptable Use Policy

You agree not to use our services for any unlawful or prohibited activities.

InfinityOmnia may investigate and take action, including suspension or termination, if this policy is violated.

5. Intellectual Property

• Our Content: All content, features, functionality, software, branding, workflows, AI models, graphics, logos, and design of our services are owned by InfinityOmnia / Wisebound Technology and Consulting Private Limited and are protected by applicable intellectual property laws.
• Your Content: You retain ownership of any content you submit to our services. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content solely to provide our services.
• License to Use: Subject to these Terms, you receive a limited, non-exclusive, non-transferable license to access and use our services for internal business purposes. You may not copy, modify, distribute, sell, lease, or reverse engineer any part of our services or software.

6. Privacy & Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms.

Enterprise customers retain ownership of operational and business data processed through the platform. Wisebound acts as the data processor/service provider for such data.

GDPR & CCPA Compliance: InfinityOmnia complies with applicable data protection regulations. You have rights to access, correct, delete, or restrict processing of your personal data, as described in the Privacy Policy.

7. Payment Terms

8. Service Level Agreements

InfinityOmnia commits to reliable and high-quality services with a 99.9% uptime guarantee, 24/7 monitoring, and defined response times for critical issues.

If uptime guarantees are not met, you may be eligible for service credits per your service agreement.

9. Limitation of Liability

To the maximum extent permitted by law, InfinityOmnia is not liable for indirect, incidental, special, consequential, or punitive damages. This includes: loss of profits, revenue, data, business opportunities, business interruption, substitute service costs, or damage to reputation.

Liability Cap: Total liability is limited to the fees paid by you for the services during the twelve (12) months preceding the claim.

Customers agree to indemnify and hold harmless InfinityOmnia for claims or liabilities arising from misuse of the services or unlawful activities.

Exceptions: This limitation does not apply to death or personal injury caused by negligence, fraud, gross negligence, or willful misconduct.

10. Indemnification

You agree to indemnify and hold harmless InfinityOmnia and its affiliates from claims, damages, losses, costs, and expenses arising from your use of the services, violation of these Terms, infringement of rights, or negligent conduct. InfinityOmnia may assume exclusive defense of any indemnified matter.

11. Termination

12. Governing Law

These Terms are governed by the laws as specified in enterprise agreements, without regard to conflict-of-law principles.

Jurisdiction: All disputes must be brought exclusively in federal or state courts located in Delaware, and you consent to their jurisdiction.

Dispute Resolution: Parties will first attempt good faith negotiations. If unsuccessful, disputes may be resolved through binding arbitration under the American Arbitration Association rules. You agree that disputes will be handled on an individual basis and not as part of a class or representative action.